According
to a study by Wichita State University and Embry Riddle Aeronautical University
on mishandled baggage, consumer complaints, on time performance and involuntary
denied boarding’s, Delta surprisingly stood on top among all the other airline
carriers in US. The top spot attained by Delta
Airlines in Airline Quality Rating (AQR), opened an opportunity for
them to boast off their position as the leader of the Airline Industry in
performance and customer satisfaction.
The
issued statement, in a joint project from researchers of Wichita State
University and Embry Riddle Aeronautical University, was through annual study
of all the aspects of all the top airlines of US. The researchers said that the
AQR is the most comprehensive study of performance and quality of these
airlines. Additionally the customer satisfaction and their ratings do play an
important role and it is one of the important factors in the ranking of these
airlines.
After
lots of struggle, bankruptcy and finally merging with Northwest Airlines in
past few decades, Delta has been continuously growing and improving and finally
gets recognition and becomes steady arriving at the top spot. In the whole year
2019 Delta turns out to be the only Airlines to improve its rating in each and
every aspect studied by AQR, disappointingly in 2018 Delta finished 0.0005 percentage
points away from the top placed Airline.
Apart
from the top place allotted by AQR Delta also managed to achieve the top spot
in number of other recent Accolades, including The Point’s Guy 2019 list of
best and worst US airlines, FlightGlobal’s Most On-Time Airline and Best U.S.
Airlines by Wall Street Journal. Delta’s Chief Operating Officer said “Today’s
recognition is something really special for Delta and speaks to the tireless
efforts of our more than 80,000 employees to take care of and serve our
customers.”
It
is obvious knowing this, from now onwards the other major competitor airlines
will definitely take serious steps towards improving their overall performance
and do look towards their customer satisfaction more than anything else.
Although the way Delta has risen from the depth it’s a joyous moment for all
the members relating to Delta Airlines Customer
Service and also the customers who prefer to fly with Delta than any
other Airlines. However Delta will have to continuously improve its standards
and try its level best to satisfy as many customers as possible through their
performance, in order to maintain the top spot among most of the competitor
airlines. For others it has become a tougher journey arriving at the top but
who knows about the future, what is going to happen next?
Well
whatever is about to happen next no one knows but it’s for sure that you won’t
get a second chance to book a Delta Airlines ticket at 30% discount. We at Delta Airlines Phone Number
surprisingly give our customers a chance to grab amazing offers and huge
discounts on their bookings. For that you can either visit our website Delta Airlines Phone Number or can dial
our Toll-Free number +1 844 550 9333. Apart from that
we also provide premium services like no cost ticket cancellations, live flight
status instantly, information on baggage policy and many more.
No comments:
Post a Comment